Refund policy

10. Right of withdrawal

10.1 The Customer has the right to withdraw from the Contract, without any penalty and without specifying the reason, within 14 days of receipt of the Products. The Customer may exercise the right of withdrawal, within the aforementioned term, by expressing his will by e-mail to the following address and following the instructions that will be provided by the Seller. Withdrawal made after the deadline indicated can only be accepted at the discretion of the Seller.

10.2 The costs of returning the Products are charged to the Customer. To this end, the Customer, directly or by other means, within 14 days from the date on which he exercised the right of withdrawal, will return the Products to the address indicated and following the instructions received from the Seller. The Seller will accept the returned Products and will refund, reserving the right to ascertain that they have been returned in their original state, with their original packaging and without further alterations.

10.3 The Products to be returned must not have been worn, used or damaged. They must still have all original tags and packaging as well as intact security seals. Otherwise the withdrawal will not be recognized.

10.4 The Customer who exercises the right of withdrawal in accordance with the provisions will be reimbursed the sums already paid no later than 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, without prejudice to the Seller's right to suspend the payment of the refund until the actual receipt of the Products. The refund will be made using the same payment method used by the Customer. In the case of a bank transfer, the latter will be responsible for providing the bank details on which to obtain the refund.

10.5 The right of withdrawal is excluded for products made to measure or clearly personalized as required by art. 59 lett. "C" of the Consumer Code.